Shipping & Returns

Shipping within the Netherlands is free for orders over €75.00 (excluding the islands). For international orders, you simply pay the shipping costs applicable to the destination country. You can place orders via the webshop and pay using iDEAL, Mastercard, Giropay, Visa, PayPal, or advance payment. In our store, you can pay by cash, contactless, or debit card. If you order a spare part (such as glass, a dimmer, a shade, etc.) that is not listed on the website but which we can supply, we will send you an invoice for it. Online orders may be returned within 14 days of receipt (as required by law), provided they are in their original packaging; this 14-day period begins on the day of delivery. Please note: the buyer is responsible for return shipping costs.
Any damage must be reported via email or telephone within 24 hours of delivery. Please include a photo of the damage and a photo of the packaging (exterior) with your report. If the claim regarding damage or delivery is valid, you will receive a return label via email (which must be dropped off at a PostNL location within 3 days).
Delivery Notification.
As not all lamps are immediately available from stock, 
you will always be notified of the expected delivery date. Light Collection Online aims to deliver your order within 2–5 working days or have it ready for pickup at our store in Wijchen. Products in stock can be delivered within a few working days. Orders are generally shipped once the entire order is complete. 
If a product is no longer available, the purchase agreement is cancelled. All stated delivery times are indicative only and do not confer any rights or give rise to any liability. Returns
Items may be returned within 14 days of receipt (as required by law), provided they are in their original packaging and accompanied by a copy of the invoice received via email. Shipping costs are the responsibility of the buyer. A refund of the purchase price—excluding shipping or order fees—will be issued within a maximum of 5 days once Light Collection Online receives the item in undamaged condition and original packaging. If the packaging is damaged to the extent that the item can no longer be sold as new, 25% of the sale price will be deducted from the refund. For defective items, please refer to the warranty terms. The purchase amount will only be refunded if the above conditions are met and the goods are received by Light Collection Online undamaged. Returns will not be accepted if the returned product is damaged. Return shipments are at the sender's risk. Items can be returned to the following address: Touwslagersbaan 38, 6602 AL Wijchen.
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